FAQs

  • Our process ensures you can get your profile set up, review expectations, and agree to our terms and conditions on your timeline.

    Our brief phone conversation ensures you understand what’s expected of you and what you can expect from us.

    This all ensures that when it’s time to receive your service, all you have to worry about is relaxing and enjoying knowing all the logistics have been considered ahead of time.

  • All of our practitioners are professionals that are licensed in their respective fields.

    Part of the licensure process involves background checks.

    Additionally, all practitioners are double insured and are monitored remotely for everyone’s safety.

    Be assured that our longstanding place in the community is behind every person we send into your space.

  • Due to the logistics involved in setting up multiple services, please speak with someone on our front desk team for booking.

    Couples massage are consecutive not concurrent at this time. I.e.: appointments will be back-to-back.

  • M2G is The Pearl Day Spa’s outcall massage and esthetics services.

    We come to you at home, work, or if you are in town on vacation or business.

    If you are in our service area, we offer an on-the go-version of some of our regular services.

    We bring spa amenities to you to recreate some of the in-spa ambiance. Enjoy music, essential oils, and aromatherapeutic steam towels in every service.

  • We currently provide services at:

    The Gordon

    The Graduate

    Home2Suites

    Even Hotel

    Hyatt Place

    Valley River Inn (pending re-opening)

    Inn at the 5th

  • Eugene Hotel

    Waterford Grand

    Terpening Terrace

    Cascade Manor

  • DON’T

    Worry about your body. We get this one a lot. Your practitioner is a professional who is there to help you, not to judge you. Whether you’re self-conscious about a chemo port, a limb difference, or your body type, our practitioners just want to help and be of service.

    Worry if your home doesn’t look perfect—no one’s really does.

    DO

    Ensure your space meets the requirements so our practitioner can focus on giving you the best experience possible.

    Consider showering or soaking in a bath before your service as a way to relax and prepare to receive the work ahead.

  • We do not bill health insurance for Massage-to-Go services. For insurance billing, please visit the insurance section of our website.

  • For the safety of everyone involved, children need to be watched by another adult outside the working space or be of an age to care for themselves during your service.

    While it isn’t an issue if a housemate must cross through the space for a brief moment, no one else should observe or be present for the service unless actively receiving a service.

    The same goes for pets—please have them in another area during your appointment.

  • We don’t allow practitioners to work in bathrooms or bedrooms and there needs to be a direct exit to outside the space where services will occur.

  • Tipping is included via the 18% service charge for every service.

    If you’d like tip any additonal cash amount, that is at your discretion; otherwise, the cost includes gratuity for you practitioner.

  • Just be sure to review the Massage-to-Go agreements and expectations portion of our website.

    You’ll need basic things like hot water, a power outlet, and at least a 10 ft diameter circle of clear working space for your practitioner to work comfortably.

  • Due to the logistics involved in setting up multiple services, please speak with someone on our front desk team for booking.

    Back-to-back services can be booked on the same location with the same practitioner for different services. E.g. you may book 2 massages for 2 people performed at the same location by 1 practitioner.

  • Your practitioner will leave the area where services are occurring to wash their hands and prepare for your service.

    During the time your practitioner is out of the room, undress to your comfort level and climb under the sheets and blanket. Only the area being worked at the time will be exposed.

    We welcome working with all body types and all comfort levels.

  • Due to centralizing the payment processing online and at our physical location, only credit cards and gift cards are accepted for services. Tips, however, may be made in cash.
    While we do accept gift cards as payment ,we do still require a credit card on file for all bookings.

  • Offering mobile spa services involves a lot of unseen work outside of just your service time. Minimum booking lengths make this program sustainable by helping offset the cost of that unseen time and effort made by our practitioners and management team.