Licensed Massage Therapist (LMT)
Our Ideal Candidate:
The most important factor for us when hiring is ensuring a great team fit. This means we have a mix of staff members with a spectrum of experience in their respective fields, unified by our desire to be of service to our clients and community.
Your Skillset & Responsibilities
First and foremost, be awesome! You must have the desire and ability to create transformative experiences for clients on a consistent basis. Whether you are answering the phones or providing services, consistently superior service is key in creating experiences that clients want to return to, again and again.
You understand that, while we are in a healing and helping industry, long-term success means being aware of industry realities such as maintaining strong client retention, meeting goals, monitoring relevant metrics, and balancing day-to-day operations with an eye toward long-term plans.
A willingness to be an active participant. Whether it’s attending meetings, writing a blog post, or problem-solving something with us, your success and satisfaction will be equally as determined by your level of participation as as our role as an employer. Teams operate as teams, not as individuals.
You’re inspired by the greater good. You recognize that nothing exists truly independently of anything else. We are a business that exists in a community. We are both supported by and give support to that community.
You can communicate clearly and directly. Our industry is one of limited 1-1 interactions with other co-workers–this means recognizing the importance of communication. The greater our flow of communication, the greater our overall success.
You aren’t afraid of the uncomfortable. Discomfort means growth. Whether this manifests as a challenging conversation with a peer or supervisor, finding our edge of discomfort in a supportive environment is the path to success.
You can admit a failure or mistakes and recover quickly. Mistakes and failures happen constantly. Success should not be measured by the presence of a failure but by how quickly you can recognize what didn’t work and move on to the next step.
Inspired to perform and achieve. If goals scare you, we won’t be a good match. If feedback scares you, we won’t be a good match.
Coachable. Often the biggest roadblock to our growth is our own pride. You have the ability to maintain a beginners mindset, accepting constructive critical feedback from clients, peers, and supervisors alike.
Position Summary:
To provide massage to the clients of the spa & maintain confidential and thorough client records. Massage therapists treat clients by using touch to manipulate the soft-tissue. Massage therapists use touch to relieve pain, help rehabilitate injuries, improve circulation, relieve stress, increase relaxation, and aid in the general wellness of clients.
Qualifications and Requirements:
Exhibit our mission, vision, and values in your interactions with both clients and other members of the team. Assessments of your performance will be based on the execution of our values.
Up to date Oregon Board of Massage License and adherence to all associated laws & regulations.
A flexible schedule. We create schedules based on seniority. While everyone would love to work weekdays only, we are an evening and weekend industry. We will do our best to accommodate your schedule but cannot ignore our scheduling needs.
Willing to learn new in-spa skills such as hot stone massage, body treatments, etc.
Educating clients on their long-term health and wellness, including making recommendations of services or products that may support that, including spa promotions, memberships, and sales.
Ability to perform 60, 90, and 2 hour massage appointments or approximately 4 massage hours per shift, transition rooms between appointments in a timely manner, standing/walking up and down stairs during shift.
Ability to create concise SOAP notes for each appointment and complete them by the end of each shift.
Schedule management-While we handle all bookings and logistics for appointments, it is your responsibility to take ownership of your own schedule. Review prior session notes, review appointment notes, and be aware of your schedule at all times.
Perform intakes with clients to ensure both efficacy and safety of services. This includes but is not limited to health histories, or change to health, range of motion assessments, and 1-1 question and answer time before beginning the service as well as the documentation of any of the above in client chart notes.
Executing any service-specific spa protocols such as the use of hot towels, finishing each service with rosemary cream, etc.
Appropriate, professional, and timely use of spa-provided communication tools such as Slack and email.
Maintain a clean sanitary work environment at all times. Cross-contamination is real, and it is your responsibility to minimize risk factors.
Maintain the safety of work spaces at all times. Tidiness is more than just about aesthetics. A tidy work environment is a safe work environment. Minimize things on the floor, personal effects, cords, etc. to ensure safety for both yourself and clients.
Use additional therapeutic aids as needed such as heat therapy, cold therapy, and essential oils.
Adherence to all standard operating procedures, policies, training manuals, and handbooks that may apply to your position.
Reporting any issues to a supervisor. Whether safety concerns or interpersonal concerns, we must be made aware of issues in a timely manner.
The Interview Process
Considering the above, our interview process involves a few touch points that allow our existing team to get to know you. Our goal is a great team fit. At each point in the interview process we will be sure to inform you of the next steps and who they will be with to ensure you feel both informed and prepared.
Your interview process will begin with a CEO phone call. This lasts about 30 minutes and you can think of it as a preliminary “getting to know you.” We will discuss your work history, skills, and why you are looking for a position with us. We will also ask you a few story-based questions, so be sure to have your thinking cap on! Depending on our schedule, expect this to occur within 1 week from first being contacted.
If you do not make it further in the process, we will notify all candidates as such.
If you do move onto a second interview, what that looks like will depend on the position for which you are being hired. In the case of practitioners, this will include some additional Q&A time as well as performing a department-appropriate service on one of our team members. Depending on our schedule, expect this to occur within 1 week from first being contacted.
If selected to move forward, a job offer will be extended to you, at which point you may choose to meet with the CEO to discuss in more detail the position, pay, benefits, and expectations.
Upon accepting a position you will begin the hiring and onboarding process!